Broadband Cable Association of Pennsylvania

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November 26, 2012

Recently I read a letter to the editor in these pages about the rising cost of cable bills with Armstrong Cable. That is just a reality of life. We all wish that the cost of goods and services would decrease, but that is not typically possible.

I have been an Armstrong customer for 20 years now, and this is what I really like most about this company. First, when you call customer service, you get to speak to a local customer service representative. You are not speaking to a person on the other side of the world with limited English skills.

I teach for a living, and on some weeks I am literally on Zoom Internet in excess of 40 hours. I have called customer service at 3 a.m. and was given prompt, courteous help.

Second, you can get help when you need it. A few years back, I called on a weekend with an issue I was having. I was able to have someone come to my house on the weekend and resolve the problem.

I have been pleased as well that any time you call, they spend as much time as needed with you on the phone.

I am obviously a supporter of this local company and pleased that it remains committed to our local communities. I often watch the Armstrong Channel for events going on in Mt. Pleasant, Scottdale, Connellsville and other local communities.

Armstrong consistently provides good service at a fair price and I appreciate that.

Michael Hricik

Mt. Pleasant

The writer is not an employee of Armstrong Cable. - Tribune-Review

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