Broadband Cable Association of Pennsylvania


October 31, 2012

Power outages and flooding caused by Hurricane Sandy disrupted telecommunications services in Northeastern states on Tuesday, resulting in spotty coverage for cellphones, television, home telephones and Internet services.

While all the region's telecom service providers were having problems, Verizon Communications, which serves many of the states in the hurricane's path, may have suffered some of the worst damage from the storm to its wireline network. About 25 percent of the region's wireless cell towers were out of action after the storm and some 911 emergency call centers were not working, according to Julius Genachowski, chairman of the Federal Communications Commission. "Our assumption is that communications outages could get worse before they get better," Genachowski told reporters on a conference call, noting that the storm had not ended. Also power outages could disrupt more cell sites if they run out of back-up power before commercial electricity services are up and running again.

People lined up at pay-phones in at least one New York neighborhood, the Lower East Side, today as their phones had either lost coverage or they had run out of battery power because there was nowhere to charge their phones in the neighborhood which had lost commercial power. New York-based Verizon said the storm caused flooding at three Verizon central offices that hold telecom equipment in Lower Manhattan as well as sites in Queens and Long Island. Its downtown headquarters, which was put out of action 11 years ago by the September 11 attacks, had three feet of water in the lobby at one point. Because of flooding, all its telecom equipment at that office, which serves much of Wall Street and downtown consumers, was knocked out of service. The company said it was working on pumping out the water in the hope that it could restart its back-up power generators in the facility as commercial power services were not yet restored the morning after the big storm hit. "The bullseye of the impact is the metro area," said spokesman William Kula, adding that restoring service for the city's financial district was a top priority for Verizon.

Telecom disruptions affect electronic trading as well as corporate operators. The chief operating officer of the New York Stock Exchange, which is expected to open Wednesday, said "lots of telecom infrastructure is down" and that the NYSE was working with big firms to ensure they were doing testing of their systems. Verizon did not give an estimate as to how many businesses and consumers were affected. Two of three Manhattan central offices were partially flooded and operating minimal services. Customers served by the damaged central offices will experience "a loss of all services" including TV, Internet, and traditional telephone services, Kula said. Some customers may experience intermittent busy signals for non-emergency calls. Verizon said its engineers were working on assessing the damage from the early hours. Outside of New York, the company warned that it was also having some trouble. "Verizon is discovering that many poles and power lines/Verizon cables are down throughout the region due to heavy winds and falling trees," the company said in a statement. Verizon Wireless, AT&T Inc, Sprint Nextel, and T-Mobile USA said they were dealing with wireless service problems in the hurricane region.

Cable operators Cablevision Systems Corp, Comcast Corp and Time Warner Cable also said they were having service problems. "I think everybody's equipment's going to be damaged, including cellphone towers," Stifel Nicolaus analyst Christopher King said from his Verizon Wireless cellphone in Baltimore. "Particularly for Verizon, they're clearly going to have the most damage on the wireline side because its pretty much all of their territory (where the storm hit)," King said. Sprint Nextel, the No. 3 U.S. mobile provider said it was seeing outages at some cell sites because of the power outages across all the states in Sandy's path including New York, New Jersey, Connecticut, Pennsylvania, Washington DC, Maryland, North Virginia and New England. "(Repair crews) have started on some critical areas but they haven't been able to get to everywhere they need to be," spokeswoman Crystal Davis said. She noted that 80 of the company's stores would reopen at noon. Sprint had closed about 180 stores ahead of the storm. T-Mobile USA said that "customers may be experiencing service disruptions or an inability to access service in some areas, especially those that were hardest hit by the storm."

People complained of outages to their cable telephone, Internet and television services from providers including Comcast, Cablevision and Verizon in New Jersey, Connecticut, and New York. Cablevision said it was experiencing widespread service interruptions primarily related to loss of power. The company said it is working to restore services. Comcast, whose headquarters is in Philadelphia and serves East Coast states, said that for the majority of customers, "Comcast service should be restored as power comes back on to their homes."

Cellphone service was spotty for top wireless providers Verizon Wireless, AT&T Inc and T-Mobile USA, a unit of Deutsche Telekom, according to some customers. Verizon Wireless, a venture of Verizon Communications and Vodafone Group, said on Tuesday afternoon that customers may be experiencing service issues and that about 94 percent of its cell sites were up and running. AT&T said it was experiencing some issues in areas heavily affected by the storm. By Tuesday morning, spokesman Mark Siegel said AT&T was in the initial stages of on-the-ground assessment and that it expected "crews will be working around the clock to restore service."

Several Time Warner Cable customers in Brooklyn said that their Internet, television and phone services stopped working Monday night but were back again by Tuesday morning. Time Warner Cable said that while it has not seen any major damage to its infrastructure, its customers who do not have electricity do not have cable services. Millions of people in the eastern United States awoke on Tuesday to flooded homes, fallen trees and widespread power outages caused by Sandy, which swamped New York City's subway system and submerged streets in Manhattan's financial district. At least 30 people were reported killed in the United States by one of the biggest storms to ever hit the country. Sandy dropped just below hurricane status before making landfall on Monday night in New Jersey. Reuters

Comcast is opening its Xfinity WiFi hotspots throughout the Philadelphia area and New Jersey for victims of Hurricane Sandy. The cable company owns and operates thousands of wireless Internet spots throughout the area that are normally open only to customers. To use a hotspot, search for the "xfinitywifi" network name. Non-customers can click on "Not a Comcast subscriber?" link at the bottom of the sign-in page, then select "complimentary trial session" from the drop-down list. Users will be asked to renew their sessions every two hours; the free trial ends Nov. 7. Doylestown Intelligencer

The prospect of lengthy power outages from Sandy in Pennsylvania could require elections officials to use backup plans for electronic voting machines. Gov. Tom Corbett said Monday it was a potential problem he was keeping an eye on. He said he hopes that by Election Day on Nov. 6 that most parts of the state will have electrical power. Pennsylvania doesn't have early voting. "We are watching," Corbett said. "We are cognizant of it."

Department of State spokesman Ron Ruman said the machines typically carry six-hour backup batteries, so if power is not available at polling places voters may encounter longer lines because officials will have to limit the number of machines in use in order to have working machines throughout the period the polls are open. Counties are encouraged to keep enough paper ballots in stock to serve 20 percent to 25 percent of registered voters, he said. Restoration of power to polling places is high on the list of priorities for utility companies and local emergency planners, and polling places can be moved if the outages are spotty, rather than widespread, Ruman said. Portable generators also may be used, he said. "We would be able to keep the polls going all day," Ruman said. Voters go to the polls next Tuesday to choose a president, U.S. senator, state attorney general and state lawmakers. Associated Press

Mitt Romney is making a last-minute run at Pennsylvania - or else it's just a head fake designed to trick President Obama into spending money to defend a state where he has led for a long time. Either way, Obama's campaign did buy $1.6 million on air time Tuesday to run 30-second and 60-escond spots through Election Day in the Philadelphia and Pittsburgh television markets.

Meanwhile, Romney's campaign had reserved at least $931,475 worth of time by late Tuesday afternoon in Philadelphia; Pittsburgh; Scranton-Wilkes Barre; Erie and Johnstown-Altoona, according to media buyers tracking political spending. The pro-Romney Restore our Future super PAC made a $2.1 million ad buy in the state on Monday, and another GOP group, American Crossroads, added $1.2 million Tuesday for ads that will begin airing Wednesday. That's in addition to the $1.1 million already committed by yet another Republican super PAC, Americans for Job Security. So for the last week of the campaign, Romney and his allies plan to spend about $5.4 million in a state that no Republican presidential candidate has carried since 1988, and where polls show Obama with a consistent lead of from 4 to 6 percentage points.

The last minute spending bump is sure to feed the Republican message that Romney has momentum and is able to "expand the map" of winnable target states; Romney forces have also made recent advertising forays into reliably blue Minnesota and Michigan, and Obama's campaign has countered that spending as well. At the very least, the Republicans can use their advantage in cash-on-hand to force the Democrats to spend money and effort there instead of in states where the polls are tighter. Romney strategists argued that he can win Pennsylvania. "This expansion of the electoral map demonstrates that Gov. Romney's momentum has jumped containment from the usual target states and has spread to deeper-blue states that Chicago never anticipated defending," Romney political director Rich Beeson argued in a memo released Tuesday afternoon. "There is no Romney momentum in the battleground states and the Romney campaign has found itself with a tremendously narrow and improbable path to 270 electoral votes," countered Obama campaign manager Jim Messina. "Now, like Republicans did in 2008, they are throwing money at states where they never built an organization and have been losing for two years." On Nov. 6, one of them will be right.

The Obama campaign apparently is running two ads in Pennsylvania, "Determination," which touts progress in the economy, and "Stretch," which attacks the wealthy Romney for paying a lower income-tax rate than many middle-class families. Romney has begun with an ad that attacks Obama on coal, an important industry in southwest Pennsylvania.; more from Associated Press and Harrisburg Patriot-News